Shipping policy

Shipping Policy

Shipping Methods & Carriers

• Orders are shipped from Belgium via bpost or another designated carrier.
• We only ship within Belgium at this time.

Processing Time

• Orders are processed and shipped within 2 business days after payment is received.
• During peak periods (e.g., holidays), processing times may be slightly longer.

Delivery Times

• Belgium: Estimated delivery within 1–3 business days after shipping.
• Delivery times are estimates and may vary due to carrier delays or external factors.

Shipping Costs

• Shipping costs are calculated at checkout and depend on the destination and order value.
• Free shipping is available for orders above a certain value (as indicated on the webshop).
• For orders below this value, standard shipping rates apply.

Tracking

• Once your order is shipped, you will receive a tracking number via email (if available).
• You can use this number to follow your shipment’s progress.

Packaging

• All products are carefully packed in eco-friendly cardboard boxes to ensure safe delivery and support our sustainability mission.

Delivery Issues

• If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.
• We will work with the carrier to resolve the issue or offer a suitable solution.

Address Accuracy

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Questions